When your customers are happy, your business flourishes and reaches greater heights, providing the best opportunity to improve your brand. While providing a phenomenal product, wonderful customer experience, and excellent customer support are going to help your business, how do you really measure customer happiness?
Simple answer – ask them.
But how do you go about asking them?
Knock knock. Enter Customer Loyalty.
By measuring customer loyalty, you get a clear picture of how happy your customers are.
And how do you measure customer loyalty? Look nowhere. The answer lies in a simple and powerful survey.
Meet Net Promoter Score (NPS), a metric all about customer happiness. NPS measures the likeliness of a customer to recommend your product to others.
The very focus of NPS is to measure customer loyalty. So, when you ask a customer about the likelihood of being recommended, it provides a chance to know how happy and content your customers are with your brand and also to find the loyal ones.
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Using the best NPS software in the industry!
Let us now scan the top 5 NPS tools in the market.
An easy-to-use survey tool with a conversational interface, SurveySparrow lets you turn boring surveys into pleasant conversations.
Businesses can create highly engaging customer & employee NPS surveys that offer a memorable experience.
Curious to know the features? Here they are.
SurveySparrow with its visualization and analysis options makes it easier for businesses to get a clear idea of customer loyalty through NPS surveys and arrive at highly informed decisions to refine customer experiences.
Also Read: Data Analytics: How To Read LinkedIn Analytics
Their NPS tool is highly intuitive and easy on the eyes. Also, they allow multiple share options like web, email, and SMS. Let’s take a look at some of their features.
Just like their name, the NPS tool offers a delightful journey for the brand.
This NPS software seamlessly integrates with the CRM system. Their attractive leaderboard feature helps segment and classify channels, employees, and products. Here are some of its features:
As one of the best NPS software currently in the market, Asknicely has gained popularity with the masses.
This NPS software offers its users a highly intuitive dashboard, thereby helping with campaign management. The features of Promoter.io are:
Another highlight of this NPS software is that both its process and back end were created to reflect simplicity.
Yet another NPS tool known for its simplicity, Wootric when integrated with the right tools can help users automate several functions. Let’s take a look at its features.
All in all, Wootric’s NPS gives users the opportunity to drill down NPS by the customer.
Finding the best NPS platform for your organization is the ultimate goal. One thing you may want to keep in mind is that the best NPS software contains reporting and analytics features that help businesses work efficiently on feedback. Before starting with an NPS tool, calculate the pros and cons of each. Free trials are the best solution when it comes to deciding on the right tool. Take good care of your customers’ happiness!
Also Read: What Is Analytics & How To Use It?
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