The most widely used software for remote maintenance: TeamViewer. We show you alternative tools to become the market leader.
The TeamViewer software is a popular tool for remote control of computers. This is especially helpful for teamwork over several kilometres. Even in technical problems, support can start directly on the computer that is not running correctly.
The basic principle behind it is client software that connects both computers. TeamViewer is free for private users. Anyone who wants to use it commercially must purchase a license. The software is available for macOS X, Linux, Windows and also as an app for iOS and Android.
- Remote help from Microsoft
- Chrome Remote Desktop
- Ammyy Admin
- LogMeIn Pro
Remote help from Microsoft
The free remote help tool is integrated directly into Windows 10 and replaces Microsoft’s predecessor remote assistance from Windows 7/8. However, it has limited features compared to TeamViewer. For example, an additional program is required to transfer files. If you have the Windows 10 Pro or Enterprise version, you can also set up Remote Desktop.
You can go directly to the program by entering “Remote Help” in the Windows search field. Here you can come up with any 6-digit code and share it with your colleague. The computers then connect automatically.
The AnyDesk principle is the same as with TeamViewer. With the free software, you can either share your screen or have it controlled remotely. Remote maintenance is easy and straightforward by simply entering an ID and the associated password.
Like TeamViewer, files can be copied back and forth, the clipboard can be shared, and the computer’s sound can be transmitted. In contrast to the big competitor, only presentation functions and video conference modes are missing.
No installation is required to use AnyDesk. When the client is started, an address is generated that can be used to access the computer. AnyDesk is not only available in the free version, which is exclusively for private use, but also as a lite, professional or enterprise version.
After downloading the software, this window will open automatically. Here you establish the connection by entering the “AnyDesk address”.
Chrome Remote Desktop
In contrast to AnyDesk Free, the free browser add-on Chrome Remote Desktop must be installed in the browser. After the installation, you will receive a code with which your PC can be controlled remotely. The Chrome Remote Desktop runs on all devices that run Google Chrome. To do this, ” Activate remote connections ” must be selected in the app.
This feature allows you to access your home PC while on the move. The practical thing: Chrome does not have to be started for this. However, if you have a technical problem on your computer that needs to be released for a helper, you must first use the ” Chrome Remote Desktop Host” Download and install. Only when this is installed can other computers access your computer by entering a code. The Chrome Remote Desktop can be found in your Chrome Apps after installation.
Ammyy Admin stands out for its ease of use and is particularly suitable for large companies. With this free software, networks and servers can be easily controlled remotely.
Neither registration nor firewall and router adjustments is necessary for this. To use the software, all you have to do is download a .exe file and start it up. There you will receive a unique ID through which authorized users can have external access to your computer.
The free software makes the desktop of the connected computer visible and enables you to transfer data, and offers a chat function, for example, for presentations or remote training. However, a significant disadvantage is that the software is not supported by Google Chrome or Firefox and has to be opened in Internet Explorer or Opera.
The free version of the software may only be used commercially or as a trial. Ammyy Admin is also available as a starter, premium or corporate version. In the paid versions, for example, you can create minutes of meetings or deactivate advertisements.
The paid tool LogMeIn Pro focuses primarily on the sharing of resources. It offers you up to 1 TB of storage space in the cloud so that you can save all your important files, projects and applications in one central location.
Another thing that makes work easier is the release of data to an unlimited number of users. The remote connection to other computers takes place here via a browser application. The software is offered in the form of packages at different prices.
The range of functions varies depending on the package, so that you can, for example, access up to 10 computers. Access can also take place via the appropriate apps for iOS or Android.
You can use the installation link to control a PC / Mac using LogMeIn remotely.